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Description:
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Can you identify and fix a broken process? This guide shows you how to refine business processes, from analyzing existing process to redesign and implementation, to suggestions for continual improvements. This book helps you: Understand the importance and benefits of business process improvement (BPI) Plan a BPI initiative Analyze and redesign a current process that needs improvement Obtain the resources needed to change a process Implement a redesigned process Continually improve your business processes The Pocket Mentor series offers immediate solutions to the challenges managers face on the job every day. Each book in the series is packed with handy tools, self-tests, and real life examples to help you identify strengths and weaknesses and hone critical skills. Whether you're at your desk, in a meeting, or on the road, these portable guides enable you to tackle the daily demands of your work with greater speed, savvy, and effectiveness.
About the Author
Mark McDonald, Ph.D., is a leading researcher and practitioner of business process design and business architecture. Currently Head of Research for Gartner Executive Programs, he was formerly a partner at Accenture, where he was responsible for directing the firm's Centre for Process Excellence. He has worked on several global process transformation initiatives, and is the author of business process reengineering methodology, tools and proven practices. Mark has written numerous articles on process design and development and is the co-author with Peter Keen of The eProcess Edge, published by McGraw-Hill in 2000.
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