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Description:
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Things only get done properly at work if everyone communicates effectively - whatever their individual role in the organisation. This really practical step - by step guides gets to the very basics of good communication - what it is and why we need it, how to speak and listen; how to ask questions and give the right answers; how to take messages and use the telephone; how to stand up for yourself, dealing with shyness, a difficult boss or irate customer; how to use and understand body language properly, how to cope with visitors, how to store and present information, how to use the English language correctly - and a great deal more, illustrated throughout with lively examples and case studies. Written by an experienced office staff trainer this handbook will be a real help to all young people starting a new job, or older individuals returning to work after time away
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