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Business&Management>>
Strategy
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The Apple Experience : Secrets to Building Insanely Great Customer Loyalty
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Author
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Carmine Gallo
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Publisher
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NA
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Language
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English
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ISBN No.
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Availability
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Available
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No Of Pages
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234
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Description:
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Apple's 5 Core Principles Now in the Palm of Your Hand!
Revealing the methods business leaders behind Apple’s unparalleled retail success, bestselling author Carmine Gallo explains how can use them to drive growth and profits.
Rounding out his Steve Jobs/Apple trilogy, Carmine Gallo reveals the iconic brand’s five steps of service that all customer-facing employees follow to engage customers in a retail setting: Approach, Probe, Present, Listen, End with a fond farewell.
The Apple Experience is based on first-hand interviews with professionals of all levels who have studied Apple, hundreds of hours observing the selling floor in Apple’s retail space, and extensive research into the company’s training programs. It helps retail business leaders serve both internal and external companies, create “fearless” employees, and develop a “feedback loop” that benefits everyone at every level.
Famous for its success in the globally struggling retail environment, Apple has more than 350 retail stores worldwide; on average, each one receives 718,000 visitors per year, and sales per square foot is estimated at $5,600
Gallo is the global authority on Steve Jobs’s influence and innovations
The five principles are presently being used by Disney to reinvent its stores and by JCPenney
About the Author
Carmine Gallo (Pleasanton, CA) is a communications consultant for some of the world’s top brands. In addition to his Wall Street Journal bestselling books on Steve Jobs/Apple.
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