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It doesn't matter if you are an individual contributor who wants to hang on to a better work life or a CEO who wants to maintain a new high level of productivity: Sustaining change is the true test of leadership. Holding on to a culture of innovation, maintaining a higher quality of work life, constantly renewing an important customer service program, or retaining a more participative management style require the use of an unique set of principles that are different than those used simply to initiate a change. External energy is often what it takes to catch our attention in a busy world. But external energy cannot sustain a change. That takes a different source of energy: natural energy." --from the Introduction to FISH! Sticks
With more than two million copies in print worldwide, FISH! and FISH!Tales have been fixtures on the Wall Street Journal, USA Today, Business Week, New York Times Business, and Publishers Weekly bestseller lists. The FISH! philosophy has been featured widely in People, Fast Company, and on CBS Television's Sunday Morning, and CNN's Business Unusual. Thousands of organizations are using the FISH! philosophy to bring more energy and passion to their work, including Abbott Labs, Arrow Electronics UK Limited, Bristol-Myers Squibb, Ford, Harley-Davidson, the Mayo Clinic, Nabisco, the National Weather Service, Nordstrom, P&G, Prudential, Sprint, the U.S.Army, and Wells Fargo.
There are many ways to make good changes. This brilliant new parable will show you how to help make those changes stick -- for good.
Effecting change in an organization is a piece of cake -- compared to the real challenge of getting change to stick. Now, the authors of FISH!,the million-plus copy international bestselling book and video phenomenon,have returned with an all-new, stand-alone business parable that shows how anyone can do exactly that. Here is a remarkable way to keep your work vital, alive, and fresh as you navigate staff turnover, tough times, and general run-of-the-mill cynicism and burnout.
When Rhonda, a new manager, takes over from a popular and now promoted boss, she is faced with the problem of how to keep spirits and performance up in a newly-energized unit that has, frankly, started to get bored and cranky and return to its old ways. But then she visits the amazing Tsunami Too, a fictional sushi restaurant that always has a huge line of customers cheerfully waiting for hours to get in. Soon, she realizes that the way to keep her staff and herself motivated and at the top of their game can be learned from a brilliant sushi chef and a bunch of waiters who continually teach one another everything they need to know about giving great customer service, integrating new employees, and maintaining an atmosphere of constant innovation and overall excellence.
FISH! Sticks employs the same kind of easy-to-use story that was used in Fish! to illustrate its three main commitments for continued success: Find IT, Live IT, Coach IT, where the "IT" is each employee's own personal vision, found withing the overall vision for the business. Chock full of easy-to-grasp examples, this book provides advice that is concrete and can produce immediate improvements in employee morale, customer satisfaction, and productivity -- both for the short and long-term.
If you have ever made a change or innovation only to feel soon after that you were backsliding-or if you want to identify what's working in your workplace and make sure that it keeps working-then FISH! Sticks is a book that will help you achieve your goals.
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